How Top Financial Advisors Exceed Client Expectations
Good client service is no longer enough to exceed client expectations. In an age where financial advisors must retain client revenues and relationships, the stakes have become even higher. It requires a committed team, documentation of client preferences, and finding ways to personalize the planning experience. It’s doing the things other advisors can’t or won’t do.
Acquiring Referrals During and Post-Crisis
There are many effective strategies for acquiring referrals and introductions from your existing clients and relationships. This holds true even in down markets or a crisis. The key is to not come off as optimistic or tone deaf, especially when your client is expecting you to focus on their needs during a crisis. What you can do is socialize the conversation and express your willingness to help people like them during this time.